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Frequently Asked Questions

BASICS

  • What is myNYP?

    MyNYP is an interactive personal health record that allows patients to control and access their medical information wherever and whenever they need it. MyNYP.org consolidates and organizes information such as medication history, surgery reports, hospital discharge instructions, laboratory and radiology records, immunization history, allergy information, doctor and insurance information, and emergency contacts. By giving patients a simple, convenient way to manage their health, myNYP helps them become more informed, active, and empowered.
  • How does myNYP work?

    Patients can visit myNYP to create a secure log-in and password. Then, they can request personal medical information from NewYork-Presbyterian as well as add information from other sources, such as doctors, pharmacies, and labs. All information is organized and stored through myNYP, and can be accessed easily whenever the patient chooses. Some of the health information from NewYork-Presbyterian is annotated with customized explanations to help patients understand their medical tests and procedures and give them additional information about normal and abnormal results.
  • Is myNYP secure?

    We understand how important privacy is to our patients. MyNYP uses Get Real Health's InstantPHR CHBase Technology, a security-enhanced Web platform designed with the following Health Privacy features:

    * The record you create is controlled by you.

    * You decide what information goes into your account.

    * You decide who can see and use your information on a case-by-case basis.

  • What information can you access on myNYP?

    Patients can load whatever health information they choose onto myNYP, from any provider they have visited. In addition, patients can elect to have their records from NewYork- Presbyterian added to the site. With myNYP, patients can manage their children's health records and comply with school and childcare provider health record requirements. They can also keep track of medication history, surgery reports, hospital discharge instructions, laboratory and radiology records, immunization history, and allergy information, as well as access general health information to help manage their everyday well-being. As an added benefit, this portal is also optimized to view on your mobile devices.
  • How much does it cost for patients to join myNYP?

    Joining myNYP is free. We firmly believe that this is a tool that all patients should be able to access.
  • Do NYP Affiliates participate in myNYP?

    New York-Presbyterian patients will only see medical information for hospital services rendered at NYP/The Allen Hospital, NYP/Columbia University Medical Center, NYP/Komansky Center for Children's Health, NYP/Lower Manhattan Hospital, NYP/Morgan Stanley Children's Hospital, NYP/Weill Cornell Medical Center, NYP/Westchester Divison. This does not include the medical information from other New York-Presbyterian Regional Hospitals - NYP/Hudson Valley Hospital, NYP/Lawrence Hospital, and NYP/Queens.
  • When can patients use the site to access their hospital records?

    MyNYP is completely portable, which means patients can access their health information whenever and wherever they need it. Because it lives online, myNYP connects patients with doctors, pharmacists, and other healthcare providers anywhere they go. This easy access and portability is critical in helping patients maintain their health on an ongoing, day-to-day basis. MyNYP is also has a Mobile app available in the Apple and Google stores.
  • Should doctors consider the information contained in the site a complete account of a patient's medical history?

    No. While patients are encouraged to include as much information as possible on myNYP, the information they load and share is completely at their discretion. MyNYP.org should enhance — not take the place of — a robust patient-physician dialogue.
  • How is myNYP different from electronic medical records that many hospitals already use?

    MyNYP is an interactive, patient-centric system that allows patients to consolidate, control and access their health information whenever and wherever they wish. This is different than an electronic medical record, or EMR, which is an internal tool that hospitals use to connect health care providers and information across the network. Generally, an EMR is not something a patient can access or interact with.
  • Why was myNYP created?

    Every individual has a unique medical history. And when facing a medical challenge — whether it's as serious as open-heart surgery or as routine as a check-up — patients and doctors are best-equipped to make the right decisions if all of the patient's information is readily accessible and the patient feels empowered and informed. MyNYP was created to streamline the flow of health information, reduce medical errors and inefficiencies, and help patients become proactive about taking care of their health and the health of their families.

GETTING STARTED

  • How do I enroll/register for myNYP?

    Complete the following steps to register and match yourself to your account.
    1. To create an account, click on the Register box and fill out the form.
    2. You will be asked to enter an Email and password Note: Set your password to be any combination of letters and numbers that is at least six characters long
    3. Now, complete the form and click the "Create Account" button
    4. On the Patient Match screen, enter the 10-digit Verification Code and click on the "Continue" button
    5. If you are not able to see your medical records, go to the "HELP" tab and submit an inquiry
    6. If you still need any further assistance, contact the myNYP Support Team at 646-697-9932
  • Already have a myNYP account and just need to match your records?

    You will either see the option to Complete Your Registration!, or see the Patient Match screen upon signing in to the portal.

    - If you see Complete Your Registration!, click the button Complete Registration Now, continue with the Patient Match process, key in your 10-digit Verification Code, and click on the Continue button.

    - If you see the Patient Match screen upon signing in, key in the 10-digit Verification Code to match to your Hospital records and click on the Continue button.

    Experiencing problems matching yourself to your medical record, go to the HELP tab and submit an inquiry. Otherwise, call the myNYP Support at (646) 697-9932, Monday through Friday 12pm to 5pm for assistance.

  • If I am a proxy for a family member, can I manage his or her information?

    Yes. With a patient's permission, someone else, usually a family member can be designated to manage a patient's health on myNYP. In fact, myNYP is great for families, especially adults who are managing their aging parents' medical issues, their own health, and their children's health.
  • How do I add family members to my account?

    Note: you must obtain the consent of the family member to manage his or her account.
    • - On the top right corner below the Welcome line, move your mouse to the label Profile & Settings and select Add Family Member.
    • - Click on Add Another.
    • - Fill out the family member's information. Afterward, click Create.
    • - You will be asked for a Verification number. This should be included on the patient's discharge paperwork.
    • - Press Continue. You will receive a message if you have successfully matched and this new patient will be available on the list of patients on the top left of the screen by the label Switch Patient.
  • How do I switch between patient records attached to my account?

    Move your mouse to the area that displays your name on the top left hand corner of the screen labeled Switch Patient. This is under the NewYork-Presbyterian logo.

    1. 1) Select the person's account that you would like to see and click on it.
    2. 2) You will now be able to see that person's information.
    3. 3) Repeat this process to change patients again.
  • Can I share my medical records with another family member?

    If that family member already has an myNYP account, you can use the Health Record Sharing feature found under the Profile & Settings on the top right corner of the screen to share access to your medical records. You will see a list of patient records associated with your account, select the one you want to share and you will be asked to enter an email address. A link will be sent to that email address providing access to the selected medical records. Prior to sending the email you will be able to select what level of access to grant to the other user.

    You can also use the Documents and Reports feature to create a report, containing selected items from your medical record to share with other doctors or care providers.

  • I am an NYP patient but am experiencing difficulties. How can I match?

    If you need support for myNYP, please Contact Us. Please do not send health-related questions using this support request form.

    If you prefer to speak to myNYP Support, please call us at (646) 697-9932, Monday through Friday 12pm to 5pm for assistance.

  • I have my Verification Code, but am experiencing difficulties. How can I match?

    Please Contact Us and fill out the information requested. We will review this issue and contact you about next steps.

MEDICAL RECORDS

  • Does myNYP include visits since 2009?

    If you created a myNYP account before February 9, 2016, click below to upgrade your account. During this process, you will sign in to Microsoft HealthVault, which was used to manage your account and store your health data in the earlier myNYP site. You will be prompted to authorize access from myNYP to your HealthVault records. Once you authorize access, myNYP will be able to copy your existing data to your new myNYP account. Finally, you will be prompted to create a new myNYP username and password which you will use to access your account on future visits.

    If you did not create a myNYP account before February 9, 2016 and would like to access your hospital visit records prior to 2009, or clinical results that are not available through myNYP, please complete and submit the appropriate forms to Medical Records. Click here for more information.

  • How do I obtain a copy of my hospital records prior to 2009?

    To facilitate the need for patients to have access to their medical records, NYP offers the medical record(s) that are not available to display online in an electronic format. If you have a matched myNYP account we can securely deliver your record(s) via the secure web patient portal free of charge. To initiate the process, you would need to complete a Medical Records Authorization form and submit it to the hospital at the address indicated. Click here for more information. It is important that you complete the section on the form which authorizes an upload of your medical records to your myNYP account.

    To access the link directly, click on the Documents & Reports tab, select HIM Records and click on the at this link. Please note that a new browser window will open to the Medical Records page. Under the Forms section, select the form in English, Spanish or Chinese. Complete the form and submit it to the hospital at the address indicated. It is important that you complete the section on the form which authorizes an upload of your medical records to your myNYP account.

  • What clinical information is available?

    Your medical information is available electronically in an organized personal health record known as the Visit Record, or the Continuing of Care Document (CCD). Hospital Visit Records since 2009 are available on myNYP. You can also attach medical information not currently included in the hospital Visit Record, to have this readily available for your ongoing health care. This information can be from health care visits outside NewYork-Presbyterian Hospital.

    The following medical information is currently available in the Visit Record for services received at the hospital:



    Clinical Information included in myNYP

    (listed alphabetically)

    Comments/Exceptions

    (this list in not comprehensive)

    Cardiology Reports
    • Cardiology Reports
    • Echocardiography
    • Electrocardiogram (EKG)
    None
    Discharge/Visit Reports
    • Discharge Instructions
    • Discharge Medications
    • Discharge Summary
    Discharge Summary excludes summaries for Behavioral Health/Psychiatric patients
    Laboratory Test Results The following Lab Test Results are currently not available through myNYP:
    • HIV Results, STD/STI
    • Pathology Results
    • Cultures
    Radiology Reports
    • CT Scan
    • MRI
    • Ultrasound
    • Nuclear Medicine
    • X-Ray

    Radiology Images or Films must be requested directly from the Radiology Department.

    The following Reports are not available on myNYP, but can be requested from Medical Records.

    • Colonoscopy
    • Endoscopy
    • PET Scans
    Surgery or Operative Report None
    Other Reports
    • Care Plan
    • Care team member(s)
    • Immunizations
    • Medication Allergies
    • Medications
    • Problems
    • Procedure Codes
    • Smoking Status
    • Vital Signs
    The following clinical information is not available through myNYP:
    • Infusion/chemotherapy treatments

    If you have further questions about why certain records and visits do not appear, please Contact Us. Please do not send health-related questions using this support request form.

  • What if I don’t find what I need in "My Visit Records"?

    If you are looking for clinical results that are not available through myNYP, please complete and submit the appropriate forms to Medical Records. Click here for more information.

    If you have further questions about why certain records and visits do not appear, please Contact Us. Please do not send health-related questions using this support request form.

  • How long does it take visit results to post in myNYP?

    The Continuity of Care Document (CCD) for Inpatient admissions are released 36 hours post discharge, but please allow up to 7 days post discharge to see the complete record.

    CCDs for Outpatient visits are released 24 hours post discharge, but please allow up to 7 days post discharge to see the complete record.

    If you have further questions about why certain records and visits do not appear, please Contact Us. Please do not send health-related questions using this support request form.

  • How can I share medical records with someone I trust, my family member or my doctor?

    You can use the Health Record Sharing feature found under the Profile & Settings on the top right corner of the screen to share access to your medical records with someone you trust, a family member or your doctor. You will see a list of patient records associated with your account, select the one you want to share and you will be asked to enter an email address. A link will be sent to that email address providing access to the selected medical records. Prior to sending the email you will be able to select what level of access to grant to the other user.

    You can also use the Documents and Reports feature to create a report, containing selected items from your medical record to share with other doctors or care providers.

  • How do I request an appointment?

    1. On the Home page, click View Appointment
    2. Select Request an Appointment, complete the required information and click Continue
    3. Review the appointment request information. Click Edit if you need to make changes. Otherwise click Send Request

    Within one business day, Hospital scheduling staff will contact you and confirm your appointment based on next availability.

  • How do I schedule an appointment?

    1. On the Home page, click View Appointment
    2. Select Schedule an Appointment
    3. Select the Available Provider and the timeframe preference
    4. Confirm Appointment and click YES; otherwise, click NO if you need to select another time-frame

    You will received a Confirmation screen which indicates "Congratulations! — You have successfully scheduled an appointment." You can also print the details by clicking Print.

  • Why can’t I view some of my appointments?

    Currently the following departments show their appointments on myNYP.org:

    • NYP/Columbia Ambulatory Care Network
    • NYP/Columbia Radiology
    • NYP/Columbia Infusion
    • NYP/Columbia Rehabilitation Medicine
    • NYP/Weill-Cornell Rehabilitation Medicine
    • NYP/Weill-Cornell Ambulatory Care Network (Specialty Practices)

    We are working diligently to expand this list in the near future. Throughout the year, the Hospital will be adding appointments for additional outpatient areas for myNYP.org.

  • How do I update my demographic information?

    You can use the My Profile feature found under the Profile & Settings on the top right corner of the screen to update your demographic information. Update the necessary information and click SAVE PROFILE.

    If you do not have the ability to update your demographic data online, kindly Click here to return to the customer support screen. Complete the fields provided and click SUBMIT. MyNYP Support will contact you within 1 to 2 business days.

REMINDERS

  • What are Reminders and Alerts?

    Reminders and Alerts are offered through myNYP.org to remind patients about their upcoming medical appointments. NewYork-Presbyterian (NYP) offers both text and email appointment reminders. If you sign up for Reminders and Alerts, you will receive a confirmation at the time the appointment is made, and a reminder two business days before the appointment.

    You may also receive alerts with additional information that is helpful to you.

    Please note that not all departments participate in appointment reminders, so be sure to ask the Hospital scheduling staff if this option applies to your particular visit.

  • How do I sign up for Reminders and Alerts?

    There are two ways that you can sign up for NYP Reminders and Alerts:

    On myNYP.org:

    1. Go to www.myNYP.org.
    2. Use the My Profile feature found under the Profile & Settings on the top right corner of the screen to sign up for NYP Reminders and Alerts.
    3. Scroll down to “Communication Preferences.”
    4. Follow the instructions and select the option for email or text reminders, or both.
    5. To sign up for texts, you must have your cell phone with you.*
      • NYP will check to see if your phone can receive messages.
      • NYP will send a 4-digit activation code to the telephone number you would like to use.
      • You will be asked to enter this 4-digit activation code into myNYP.

    *If you don’t have your cell phone, please try again when you have it with you.

    In person with NYP Hospital scheduling or registration staff:

    1. Ask a Hospital scheduling or registration staff member to sign you up for text or email reminders.
    2. The Hospital staff member will ask you whether or not you would like to receive texts, emails, or both.
    3. If you would like to receive texts, you must have your cell phone with you.*
      • NYP will check to see if your phone can receive messages.
      • NYP will then send a 4-digit activation code to the telephone number you would like to use.
      • Please read that 4-digit code back to the staff member so that they may complete the enrollment process.

    *If you don’t have your cell phone, please try again when you have it with you.

  • How do I unsubscribe from or discontinue Reminders and Alerts?

    You can stop email and/or text notifications by:

    • Following opt-out instructions or texting “STOP", “END”, “CANCEL”, “QUIT”, “UNSUBSCRIBE”, “STOP ALL” or “ALTO” to 69697 at anytime
    • Clicking on the unsubscribe link in the notification
    • Changing your myNYP.org Hospital profile’s communication preferences
    • Asking an NYP Hospital scheduling or registration staff to update your profile.

    Note: It will take 24+ hours to reflect the change. You may still receive messages during that period.

  • How many notifications will I receive each month?

    The number of notifications you receive depends on the number of appointments you have in that month. For example, if you have two appointments within one month, you will receive two confirmations and two appointment reminders.

    You may also receive alerts with additional information that is helpful to you.

  • How much do the Reminder texts and emails cost?

    The text and email service provided by NYP is free. However, for text messages, standard carrier charges may apply. If you sign up for text notifications, your carrier (AT&T, Sprint, Cricket, etc.) may charge you for each text message, depending on your phone contract.

  • What carriers are supported?

    All major carriers are supported including, but not limited to: AT&T, Verizon, Sprint/Nextel/Boost, T-Mobile, Cricket, Virgin, US Cellular, Ntelos, Cellular South, and Google Voice.

  • Who do I contact with questions about NYP notifications?

    You can contact myNYP Support at (646) 697-9932, Monday-Friday, 12 noon to 5:00 p.m., or by email at myNYP@nyp.org. Click here to see the terms and conditions.

OTHER

  • I forgot my password or need to reset it, what should I do?

    You can use the Manage My Account feature found under the Profile & Settings on the top right corner of the screen to change your password.

    1. Select the option on the left to Change Password.
    2. Key the required fields to successfully change your password — Current Password, New Password and Confirm Password and then click SAVE.

    Use this new password the next time you sign in to your account.

  • Can I speak to a Customer Service representative?

    If you need support for myNYP, please Contact Us. Please do not send health-related questions using this support request form.

    If you prefer to speak to a Customer Service representative, please call us at (646) 697-9932 for assistance.

  • How do I change text size to view myNYP.org?

    WINDOWS USERS

    Internet Explorer (version 7.0 and later):
    1. Select the View menu.
    2. Scroll to Text Size and choose your preference.

    Firefox
    1. Select the View menu.
    2. Scroll to Text Size and choose your preference.


    This will cause the text to display on the web page one size larger. However this is a temporary change. To make a permanent font size change:


    1. From the Tools menu, select Options.
    2. Click General
    3. Click Fonts & Colors.
    4. Set the font size. A minimum font size may be set if you wish.

    MAC USERS

    Firefox
    1. Select the View menu.
    2. Scroll to Text Size and select Increase.

    Safari
    1. Select the View menu.
    2. Click Make Text Bigger.
  • What is Adobe Reader? How do I get it?

    Adobe Reader is a free program that allows you to view certain important files—like attachments to your hospital visit records—on myNYP.org. If you don’t already have this program installed on your computer, you may download it here.
  • Is there a myNYP app?

    Yes, download our Mobile App in Apple's App Store and Google Play.

  • How can I make suggestions to improve myNYP?

    We love to hear your feedback and actively use it to improve our site. Periodically, when you sign out of myNYP, you will be prompted to complete a survey. Filling out the survey is the best way to communicate your thoughts to us. You can also Contact Us under the HELP tab.

  • NYP Physician Portal - myColumbiaDoctors (FMH)

    Access myColumbiaDoctors, Columbia University Medical Center's patient portal, Their Support Team can be reached at (888) 670-9775.

  • NYP Physician Portal - Weill Cornell Connect (myChart/Epic)

    Access Weill Cornell Connect, Weill Cornell Medicine's patient portal, Their Support Team can be reached at (212) 746-1510.