We understand how important privacy is to our patients. MyNYP uses Get Real Health's InstantPHR CHBase Technology, a security-enhanced Web platform designed with the following Health Privacy features:
* The record you create is controlled by you.
* You decide what information goes into your account.
* You decide who can see and use your information on a case-by-case basis.
You will either see the option to Complete Your Registration!, or see the Patient Match screen upon signing in to the portal.
- If you see Complete Your Registration!, click the button Complete Registration Now, continue with the Patient Match process, key in your 10-digit Verification Code, and click on the Continue button.
- If you see the Patient Match screen upon signing in, key in the 10-digit Verification Code to match to your Hospital records and click on the Continue button.
Experiencing problems matching yourself to your medical record, go to the HELP tab and submit an inquiry. Otherwise, call the myNYP Support at (646) 697-9932, Monday through Friday 12pm to 5pm for assistance.
Move your mouse to the area that displays your name on the top left hand corner of the screen labeled Switch Patient. This is under the NewYork-Presbyterian logo.
If that family member already has an myNYP account, you can use the Health Record Sharing feature found under the Profile & Settings on the top right corner of the screen to share access to your medical records. You will see a list of patient records associated with your account, select the one you want to share and you will be asked to enter an email address. A link will be sent to that email address providing access to the selected medical records. Prior to sending the email you will be able to select what level of access to grant to the other user.
You can also use the Documents and Reports feature to create a report, containing selected items from your medical record to share with other doctors or care providers.
If you need support for myNYP, please Contact Us. Please do not send health-related questions using this support request form.
If you prefer to speak to myNYP Support, please call us at (646) 697-9932, Monday through Friday 12pm to 5pm for assistance.
Please Contact Us and fill out the information requested. We will review this issue and contact you about next steps.
If you created a myNYP account before February 9, 2016, click below to upgrade your account. During this process, you will sign in to Microsoft HealthVault, which was used to manage your account and store your health data in the earlier myNYP site. You will be prompted to authorize access from myNYP to your HealthVault records. Once you authorize access, myNYP will be able to copy your existing data to your new myNYP account. Finally, you will be prompted to create a new myNYP username and password which you will use to access your account on future visits.
If you did not create a myNYP account before February 9, 2016 and would like to access your hospital visit records prior to 2009, or clinical results that are not available through myNYP, please click the link to Click complete and submit the appropriate forms to Medical Records.
To facilitate the need for patients to have access to their medical records, NYP offers the medical record(s) that are not available to display online in an electronic format. If you have a matched myNYP account we can securely deliver your record(s) via the secure web patient portal free of charge. To initiate the process, you would need to complete a Medical Records Authorization form and submit it to the hospital at the address indicated. Click here for more information. It is important that you complete the section on the form which authorizes an upload of your medical records to your myNYP account.
To access the link directly, click on the Documents & Reports tab, select HIM Records and click on the Medical Records link. Please note that a new browser window will open to the Medical Records page. Under the Forms section, select the form in English, Spanish or Chinese. Complete the form and submit it to the hospital at the address indicated. It is important that you complete the section on the form which authorizes an upload of your medical records to your myNYP account.
Your medical information is available electronically in an organized personal health record known as the Visit Record, or the Continuing of Care Document (CCD). Hospital Visit Records since 2009 are available on myNYP. You can also attach medical information not currently included in the hospital Visit Record, to have this readily available for your ongoing health care. This information can be from health care visits outside NewYork-Presbyterian Hospital.
The following medical information is currently available in the Visit Record for services received at the hospital:
Clinical Information included in myNYP
(listed alphabetically)
Comments/Exceptions
(this list in not comprehensive)
Radiology Images or Films must be requested directly from the Radiology Department.
The following Reports are not available on myNYP, but can be requested from Medical Records.
If you have further questions about why certain records and visits do not appear, please Contact Us. Please do not send health-related questions using this support request form.
If you are looking for clinical results that are not available through myNYP, please complete and submit the appropriate forms to Medical Records. Click here for more information.
The Continuity of Care Document (CCD) for Inpatient admissions are released 36 hours post discharge, but please allow up to 7 days post discharge to see the complete record.
CCDs for Outpatient visits are released 24 hours post discharge, but please allow up to 7 days post discharge to see the complete record.
You can use the Health Record Sharing feature found under the Profile & Settings on the top right corner of the screen to share access to your medical records with someone you trust, a family member or your doctor. You will see a list of patient records associated with your account, select the one you want to share and you will be asked to enter an email address. A link will be sent to that email address providing access to the selected medical records. Prior to sending the email you will be able to select what level of access to grant to the other user.
Within one business day, Hospital scheduling staff will contact you and confirm your appointment based on next availability.
You will received a Confirmation screen which indicates "Congratulations! — You have successfully scheduled an appointment." You can also print the details by clicking Print.
Currently the following departments show their appointments on myNYP.org:
We are working diligently to expand this list in the near future. Throughout the year, the Hospital will be adding appointments for additional outpatient areas for myNYP.org.
You can use the My Profile feature found under the Profile & Settings on the top right corner of the screen to update your demographic information. Update the necessary information and click SAVE PROFILE.
If you do not have the ability to update your demographic data online, kindly Click here to return to the customer support screen. Complete the fields provided and click SUBMIT. MyNYP Support will contact you within 1 to 2 business days.
Reminders and Alerts are offered through myNYP.org to remind patients about their upcoming medical appointments. NewYork-Presbyterian (NYP) offers both text and email appointment reminders. If you sign up for Reminders and Alerts, you will receive a confirmation at the time the appointment is made, and a reminder two business days before the appointment.
You may also receive alerts with additional information that is helpful to you.
Please note that not all departments participate in appointment reminders, so be sure to ask the Hospital scheduling staff if this option applies to your particular visit.
There are two ways that you can sign up for NYP Reminders and Alerts:
*If you don’t have your cell phone, please try again when you have it with you.
You can stop email and/or text notifications by:
Note: It will take 24+ hours to reflect the change. You may still receive messages during that period.
The number of notifications you receive depends on the number of appointments you have in that month. For example, if you have two appointments within one month, you will receive two confirmations and two appointment reminders.
The text and email service provided by NYP is free. However, for text messages, standard carrier charges may apply. If you sign up for text notifications, your carrier (AT&T, Sprint, Cricket, etc.) may charge you for each text message, depending on your phone contract.
All major carriers are supported including, but not limited to: AT&T, Verizon, Sprint/Nextel/Boost, T-Mobile, Cricket, Virgin, US Cellular, Ntelos, Cellular South, and Google Voice.
You can contact myNYP Support at (646) 697-9932, Monday-Friday, 12 noon to 5:00 p.m., or by email at myNYP@nyp.org. Click here to see the terms and conditions.
You can use the Manage My Account feature found under the Profile & Settings on the top right corner of the screen to change your password.
Use this new password the next time you sign in to your account.
If you prefer to speak to a Customer Service representative, please call us at (646) 697-9932 for assistance.
This will cause the text to display on the web page one size larger. However this is a temporary change. To make a permanent font size change:
Yes, download our Mobile App in Apple's App Store and Google Play.
We love to hear your feedback and actively use it to improve our site. Periodically, when you sign out of myNYP, you will be prompted to complete a survey. Filling out the survey is the best way to communicate your thoughts to us. You can also Contact Us under the HELP tab.
Access myColumbiaDoctors, Columbia University Medical Center's patient portal, Their Support Team can be reached at (888) 670-9775.
Access Weill Cornell Connect, Weill Cornell Medicine's patient portal, Their Support Team can be reached at (646) 962-4200.